My Health Record
Information for Health Professionals
My Health Record is a secure online summary of an individual’s health information, and is available to all Australians. Healthcare providers authorised by their healthcare organisation can access My Health Record to view and add to their patients’ health information.
My Health Record contains the following:
- Event summaries
- Discharge summaries
- Event Summaries
- Pathology reports
- Current medications
- Allergies and adverse reactions
My Health Record will:
- Allow practitioners to have better access to accurate information about patients
- Allow quick and efficient sharing of patient information
- Save time by not having to search for records and having accurate information immediately available, allowing more time to treat patients
The benefits of a My Heath Record will be most significant for patients who need to share information with different providers or who have complex conditions. This might include those with chronic conditions, mothers and newborns, Aboriginal and Torres Strait Islander peoples, people with a disability, and older Australians.
Healthcare providers and supporting organisations use the National Authentication Service for Health (NASH) to securely access and share health information.
The Site and NASH PKI certificates in your clinical software are needed for uploading shared health summaries, which is a requirement of ePIP. If your practice can’t upload the shared health summaries, it may affect the ePIP payment.
- Verify the Expiry Dates of Site/NASH Certificates
Best Practice – on the server go to Control Panel > Internet Options > Content tab > click “Certificates” button.
Medical Director – on any computer running Medical Director, go to Options > Settings > PKI tab.
- How to Request a New NASH Certificate
To request a new NASH certificate, an OMO (Organisation Maintenance Officer, normally the owner or the practice manager) needs to log onto his/her PRODA account.
- Click “Go to service ” > My Programs > Health Identifiers > Practice name > My organisation details > last tab “Certificates ” > Request a NASH PKI site certificate.
- Enter the correct mobile number. An SMS will be sent to the mobile number containing the PIC (Personal Identification Code). It may take 15 minutes or more before the SMS is received.
- After receiving the SMS, go to the same webpage and download the new NASH certificate.
- Contact your IT support to import the NASH certificate into your clinical software.
- Test whether GPs/nurses can view patients’ My Health Record and upload shared health summaries.
- How to Request a New Site Certificate
- Click “Go to service ” > My Programs > Health Identifiers > Practice name > My organisation details > last tab “Certificates ” > Request a Site PKI site certificate.
- A CD containing the Site certificate will be posted to your practice in about two weeks.
- Contact your IT support to import the Site PKI certificate into your clinical software.
- Test whether IHI lookup, or Medicare Online Patient Verification (OPV) work.
If you have questions, please contact our Digital Partnerships Team (02) 4632 3000 or email email@example.com
Privacy, Security & Legislation
- Privacy & security information for Healthcare Providers
- Information security guide for small healthcare businesses
- Healthcare providers' legislative and procedural obligations
- My Health Record in general practice
- Getting started with digital health
- General practice and using My Health Record
- My Health Record and ePIP - overview and tips
- Tracking your My Health Record Shared Health Summaries uploads using CAT4
- Improve your data quality for 'active' patients
- Shared Health Summary vs Event Summary
- My Health Record in Community Pharmacy
- Pharmaceutical Society of Australia - Digital Hub
- The Pharmacy Guild of Australia - My Health Record resources
FAQs (Frequently asked questions)
Recorded Educational Webinars
Clinical Software & Provider Portal Demonstrations
For more information on how to get connected in your practice or to understand more, you can contact the Digital Health Team at firstname.lastname@example.org.