Mental Health

Information for health professionals working in South Western Sydney

COVID-19 Mental Health
You can find mental health information, support and resources for people living in South Western Sydney, patients, clients, carers and families on our dedicated COVID-19 Mental Health Support page.
Image of a woman looking out of frame with jigsaw puzzle pieces flowing out of her hear (mental health image)

Our commissioned mental health services

South Western Sydney PHN has commissioned services to accommodate the primary mental healthcare needs of groups in the region who are unlikely to access mental health services through Medicare’s Better Access initiative.

Our commissioned services aim to meet the mental health needs of many key priority groups under a stepped model of care. They were developed by extensive consumer, carer, health professional and other stakeholder consultation and engagement.

Download icon phn blue Commissioned mental health services brochure


How to refer clients to mental health services

Some services require a referral. 

All approved referrers (excluding GPs) such as mental health professionals or approved community-managed organisations - please use the new Mental Health Smart Referral Form to refer a client to one of our mental health services.

If you are a GP, you can refer either:

1.         via the Mental Health Referral forms as usual 

2.         via the Mental Health Smart Referral Form* (if suitable)

*Please note: the MH Smart Referral Form is currently not fully integrated with clinical practice software. We are working on integrating this soon and will inform you when this is rolled out.


Questions about the referral process or eligibility criteria
Contact our Mental Health Central Intake team on:

phone PHN blue icon1300 797 746 (1300 SWS PHN)
Fax icon phn blue-100 4623 1796

Technical assistance completing the new Smart Referral Form
Contact the rediCASE support team on:

phone PHN blue icon 1800 783 336
Email icon phn blue


Mental Health Services


                                                                                                        Connector Hub

                                                                                               Continuing To Be Me


What is stepped care?

Stepped care is a model of evidence based mental healthcare delivery where the service intensity is matched to individual need/severity of the mental illness, ensuring that the right service is delivered at the right place, at the right time.The ideal intervention is the least intensive and least intrusive.

Importantly, the decision is driven by person-centred approach as oppose to one-size-fits-all. The continuum of care is self-correcting requiring monitoring of patient outcomes so that step-up or step-down may be implemented as appropriate.

Stepped care is underpinned by ten comprehensive key principals for effective and inclusive service provision. These principals aim to provide flexible service delivery and referral pathways to a range of accessible integrated services which match individual need. Mental health supports (including psychological therapies) are evidenced based and clinically governed. Crisis pathways are made available to those with urgent needs and services within the stepped care model are also designed to target underserviced groups who are at risk and adaptive to the needs of the local community.

All services provided should include a recovery-oriented approach, which aims to equip consumers with the options and tools required to reach their goals. 

Following findings from the mental health reforms, a renewed focus for low intensity and early intervention services has been introduced in South Western Sydney, including clinical and non-clinical services to capture a larger percentage of the population in our region. Low intensity services are designed to support individuals to manage day-to-day pressures and to limit potential mental health decline by supporting individuals to work towards practical goals for change whilst building resilience.

South Western Sydney PHN has adopted the stepped care model into their collaboratively designed suite of mental health programs to accommodate treatment for all levels of mental illness severity in the local community.

Our approved referrers and mental health central intake team will work with the client to determine the most appropriate service, supporting them to transition up and down as required.


e-Mental Health Toolkit


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