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Feb 18

SWSPHN Webinar - Practice Manager CPD Meeting 'Dealing with Difficult People'

Date & Time
18 February 2021 7:00 PM - 8:30 PM

An introduction to methods appropriate for dealing with difficult people in the General Practice setting for staff.

Learning outcomes:

  • Determine the appropriate questioning methods to deal with a variety of patients under a range of circumstances.
  • Avoid strategies and methods that are likely to produce negative experiences for patients and appropriately manage difficult interactions.
  • Implement strategies to manage difficult patients through a range of communication, de-escalation and diffusion skills.
Contact Details
Allison Tran
4632 3000