SWSPHN Webinar - Practice Manager CPD Meeting 'Dealing with Difficult People'
An introduction to methods appropriate for dealing with difficult people in the General Practice setting for staff.
- Determine the appropriate questioning methods to deal with a variety of patients under a range of circumstances.
- Avoid strategies and methods that are likely to produce negative experiences for patients and appropriately manage difficult interactions.
- Implement strategies to manage difficult patients through a range of communication, de-escalation and diffusion skills.