POLAR stands for POpulation Level Analysis and Reporting. It is a clinical audit tool provided to practices by SWSPHN. POLAR helps practices to better understand their patient cohort by providing insights into patient data. It also enables meaningful analysis by general practices of their patient data to identify gaps in patient care, track patient outcomes, build on areas of quality improvement, and identify opportunities to improve practice revenue.


POLAR demonstration video




1. What is POLAR GP?

POLAR is a both secure and powerful business intelligence tool, used at your practice via a user-friendly online portal. With the appropriate administrative rights it allows access to practice data were filters can be applied in an intuitive manner allowing the user to navigate and find the information they require.


2. Why use POLAR GP?

POLAR GP is designed to be used by principal owners, practice managers and other staff. It's use has 5 aims:

i) To help provide better patient care. Examples include identifying high risk patients based on key clinical indicators.

ii) To improve practice data quality and help meet accreditation standards.

iii) To support business development by identifying MBS opportunities.

iv) POLAR GP's deidentified data can help with understanding current population health trends to assist with future planning.

v) POLAR GP in conjunction with SWSPHN QIPC program can also provide monthly/quarterly reports presenting your practice data in comparison to the RACGP standards set by the 5th edition and also in comparison with your fellow peer practices in South Western Sydney.


3. What does it look like?




4. Who is eligible?

If you are currently participating in the PIP QI, your practice is eligible to have the POLAR GP tool installed. If you are currently not participating in the PIP QI and would like to do so, you will be required to sign a data sharing agreement prior to installation of the tool. Please note POLAR GP is only compatible with Medical Director, Best Practice, Pracsoft and Zedmed.


5. What is the cost to the Practice?

There is no direct cost to the practice. POLAR GP is fully subsided by SWSPHN, and there will be no ongoing product costs. An agreement to provide de-identified practice data to SWSPHN is required for the use of the tool. 


6. How can your practice get POLAR GP installed?

A PHN representative will contact your practice soon. The remote installation process will be carried out by Outcome Health on agreed time and date.


7. What training will be provided for POLAR GP?

Training can be provided face to face upon installation of POLAR GP, through SWSPHN staff and through support videos in the POLAR GP tool. Please check our resource page for more information.


8. How will the privacy of your patients and providers be protected?

Privacy concerns are a top priority for SWSPHN. At no point does any identified patient data leave your practice. At your practice the data extraction tool de-identifies the data and sends the encrypted data securely to the POLAR Data Warehouse.


9. Who has the right to use this data?

Your PHN can use the de-identified aggregated practice data through a secure web portal. Privacy is further protected in this portal with geographical information concerning patients disappearing once patients drop below a count of 20 people. Aggregated de-identified patient data may be used for PHN approved research that will benefit the community and service system.


10. How is SWSPHN going to use the aggregated de-identified patient data? 

De-identified patient data that is extracted from practices will be used alongside state data sets to improve population health planning and provide better patient outcomes across the region. This will include providing education and training in areas of need, identification of service gaps, commissioning and incentivising of new services and evaluating program outcomes. This data will also assist in bench-marking your practice across the region to inform and highlight areas of value in your practice. 


Any other Queries?

Please contact your Practice Support Officer (T2 practices)/Health System Improvement Officer (T3 practices) to find out more.

If you wish to jump the queue and get POLAR GP installed ASAP please contact


SWSPHN’s Health Systems Improvement Team

e. HSIsupport@swsphn.com.au