My Health Record

Information for Health Professionals


What is My Health Record?

My Health Record is a secure online summary of an individual’s health information, and is available to all Australians. Healthcare providers authorised by their healthcare organisation can access My Health Record to view and add to their patients’ health information.

My Health Record contains the following:

  • Event summaries
  • Discharge summaries
  • Event Summaries
  • Pathology reports
  • Current medications
  • Allergies and adverse reactions

My Health Record will:

  • Allow practitioners to have better access to accurate information about patients
  • Allow quick and efficient sharing of patient information
  • Save time by not having to search for records and having accurate information immediately available, allowing more time to treat patients

The benefits of a My Heath Record will be most significant for patients who need to share information with different providers or who have complex conditions. This might include those with chronic conditions, mothers and newborns, Aboriginal and Torres Strait Islander peoples, people with a disability, and older Australians.


Request New Site or NASH Certificate

Healthcare providers and supporting organisations use the National Authentication Service for Health (NASH) to securely access and share health information.

The Site and NASH PKI certificates in your clinical software are needed for uploading shared health summaries, which is a requirement of ePIP. If your practice can’t upload the shared health summaries, it may affect the ePIP payment.

  • Verify the Expiry Dates of Site/NASH Certificates

Best Practice – on the server go to Control Panel > Internet Options > Content tab > click “Certificates” button.
Medical Director – on any computer running Medical Director, go to Options > Settings > PKI tab.

  • How to Request a New NASH Certificate

To request a new NASH certificate, an OMO (Organisation Maintenance Officer, normally the owner or the practice manager) needs to log onto his/her PRODA account.

  1.  Click “Go to service ” > My Programs > Health Identifiers > Practice name > My organisation details > last tab “Certificates ” > Request a NASH PKI site certificate.
  2.  Enter the correct mobile number. An SMS will be sent to the mobile number containing the PIC (Personal Identification Code). It may take 15 minutes or more before the SMS is received.
  3.  After receiving the SMS, go to the same webpage and download the new NASH certificate.
  4.  Contact your IT support to import the NASH certificate into your clinical software.
  5.  Test whether GPs/nurses can view patients’ My Health Record and upload shared health summaries.
  • How to Request a New Site Certificate
  1.  Click “Go to service ” > My Programs > Health Identifiers > Practice name > My organisation details > last tab “Certificates ” > Request a Site PKI site certificate.
  2.  A CD containing the Site certificate will be posted to your practice in about two weeks.
  3.  Contact your IT support to import the Site PKI certificate into your clinical software.
  4.  Test whether IHI lookup, or Medicare Online Patient Verification (OPV) work.

If you have questions, please contact our Digital Partnerships Team (02) 4632 3000 or email


External ResourcesMy Health Record Factsheet image
Privacy, Security & Legislation

General Practice

Engaging Patients

Community Pharmacy

Specialist Practice

Allied Health

FAQs (Frequently asked questions)

Self-directed Training

Recorded Educational Webinars

Clinical Software & Provider Portal Demonstrations


Need more information about My Health Record?

For more information on how to get connected in your practice or to understand more, you can contact the Digital Health Team at


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