COVID-19 Infection Control for General Practice

This page provides resources to assist general practices and other health professionals in South Western Sydney to stay up-to-date with COVID-19 infection control.


Distribution of PPE through PHNs

Download the Department of Health (DoH) publication (dated 11 May 2020) Distribution of PPE through PHNs tranche 4: respirators for general practice, community pharmacy, and allied health [PDF | 4 pages | 191kb], for guidance on the supply of masks from the National Medical Stockpile for General Practice (including Aboriginal Community Controlled Health Services), community pharmacy, and allied health through Primary Health Networks (PHNs).

Health providers are still encouraged to source PPE through their normal commercial means in the first instance, to conserve the National Medical Stockpile’s limited stock of PPE for front line health workers.

South Western Sydney PHN COVID-19 PPE request form


Correct use of PPE for practice staff and patients during COVID-19

Watch the below videos produced by RACGP showing appropriate use of Personal protective equipment (PPE) and hand sanitiser to help protect yourself, practice staff and patients during COVID-19. (Links to YouTube)

Full Version- How to use PPE 
Part 1 – How to sanitise your hands
Part 2 – How to don PPE
Part 3 – How to fit a P2/N95 mask
Part 4 – How to remove and dispose of PPE


Telehealth COVID-19 update - from 1 July 2021

The broad range of telephone services established in response to the COVID-19 pandemic have been replaced with a smaller number of MBS items:

  • a short consultation item (less than six minutes) for straightforward care, such as repeat prescriptions and diagnostic referrals;
  • a longer telephone consultation item (six minutes and over) for more complex attendances

It is a legislative requirement that GPs and other medical practitioners working in general practice can only perform a telehealth service where they have an established clinical relationship with the patient, with limited exemptions. Further exemptions to this requirement were introduced on 1 July 2021.

To read about the changes to MBS telehealth items in more detail, visit the RACGP website or download the MBS changes factsheet from MBS Online.

Find out more about Telehealth on this website.


Communication resources for your practice

Social media tiles for anyone to share on their social networks. Local government area specific social tiles and suggested messages available in many languages.

COVID-19 posters and print resources. Visit NSW Health for a large range of posters to print and display in your practice, RACF or any other business.

COVID-19 resource language list Visit NSW Health for posters and videos with messages encouraging testing and advice on how to stop the spread of COVID-19 in many languages.