COVID-19 information for older people and carers


Call the National Coronavirus Helpline on 1800 020 080

Call this line if you have any question about COVID-19. The line operates 24 hours a day, 7 days a week.

Multilingual Older Persons COVID-19 Support Line: 1800 171 866.


Support for older people, families and carers

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You can find trusted COVID-19 information for older Australians on the healthdirect website. 

Coronavirus (COVID-19) information and support:

Dementia Australia have created some Dementia Help Sheets for COVID-19 for people living with dementia, their friends, families and carers to support them during the coronavirus (COVID-19) outbreak.

COVID-19 aged care grief and trauma support services

The Australian Government has funded expert organisations to provide free grief, trauma, dementia and advocacy support for those living, working and caring for people in the aged care sector. In-person, phone and online help is available for aged care residents and recipients, their families, family of choice, friends, loved ones, community visitors and representatives, and aged care workers.

Find out about these Grief and Trauma Support services in your preferred language on the Department of Health website


Information for older people & carers

Screening advice for healthcare facilities, residential aged and disability care facilities, and home care services:


poster explaining the support line is available in Arabic, Cantonese, Greek, Italian, Mandarin and Vietnamese.

The Multilingual Older Persons COVID-19 Support Line. Calls are free, 2pm - 5pm (Melbourne time) Monday to Friday (except public holidays).
Arabic: 1800 549 849
Cantonese: 1800 549 848
Greek: 1800 549 845
Italian: 1800 549 844
Vietnamese:  1800 549 846

Find translated COVID-19 resources for Australians at Ethnolink