COVID-19 (Coronavirus) - Information & Support

Information for people living in South Western Sydney

UPDATE: Get tested and isolate if you were at these locations! Go to NEW important advice here >

COVID-19 blue virus_square   Information & FAQs
Testing COVID-19 square-100   Testing options in SW Sydney

COVID19 Mental Health_square   Mental Health Support

Other languages square-100   COVID-19 information in multiples languages

Older man on mobile phone_square   Information for older people & carers

Phone helplines_square-100   Information Helplines

Aboriginal Artwork_square   Information for Aboriginal & Torres Strait Islander peoples

Information, support, advice signpost   COVID-19 Assistance finder (NSW financial (Centrelink), legal, employment)

covidsafe-phone-app_square   COVIDSafe App & Coronavirus Australia App

You can find up-to-date information about coronavirus (COVID-19) on the healthdirect website and using the links and resources below.​

COVID-19 Information & FAQs

Get the facts and find out more about COVID-19 with the healthdirect 'Frequently Asked Questions' (FAQs) such as:


You can also use the healthdirect Symptom Checker tool to guide you to the appropriate healthcare action. 

Not sure if something you heard is fact or false?
Go to the World Health Organsiation's coronavirus (COVID-19) myth busters tool.

Healthdirect coronavirus how to avoid infection infographic

You can also find out information about COVID-19 with these helpful factsheets:

Information in multiple languages

Important facts and frequently asked questions (FAQs) about COVID-19 are available in multiple languages.
This includes English, Chinese – Simplified and Traditional – Arabic, Bahasa, Farsi, Korean, Thai and Vietnamese.

Go to FAQs - Frequently asked questions in multiple languages (NSW Health)

For translated resources in additional languages, visit the Department of Health website.

NSW Multicultural Health Communication Service website 


Settlement Council of Australia COVID-19 resources


Support for Older People, Families & Carers

You can find trusted COVID-19 information for older Australians on the healthdirect website. 

Coronavirus (COVID-19) information and support:

Dementia Australia have created some Dementia Help Sheets for COVID-19 for people living with dementia, their friends, families and carers to support them during the coronavirus (COVID-19) outbreak.

Gathering safely - guidelines for seniors

There are no specific restrictions for people over 70 about self-isolating or staying home. You can choose when you go out, where you visit, and when to have visitors.

However, people over 70 are at greater risk of more severe symptoms if they are infected with COVID-19.​

Living well in the COVID-19 pandemic

As restrictions are easing at different rates in NSW and Victoria, older Australians are reminded to take a risk-based approach to social outings. It is recommended that older Australians consider their own risk factors, along with the number of COVID-19 cases in their area, and assess what activities are important to them and how much risk those activities carry. Resources are available to support these decisions, including a Living Well in the COVID-19 Pandemic document, along with a COVID-19 Action Plan that can help you manage risks as you move about.

Information for older people & carers

Staff and visitors who have travelled overseas or who have had contact with a confirmed case must not attend the facility for 14 days from the time they returned from overseas or last had contact with a case.

Rules on wearing surgical masks in residential care facilities in NSW have relaxed.

As of 23 February 2021, staff and visitors are no longer required to wear a surgical mask in a residential care facility in NSW. Additionally, home care service providers are not required to wear a surgical mask during home visits.

No restrictions on number of visitors in a NSW aged care facility

As of 23 February 2021, there are no restrictions on the number of visitors a resident in an aged care facility in NSW can have each day or at any one time.

Industry code for visiting residential aged care homes during COVID-19

An Industry Code for Visiting Residential Aged Care Homes during COVID-19 has been released by aged care peak bodies and consumer advocacy organisations. The Code creates a nationally consistent approach that ensures residents can receive visitors while minimising the risk of spreading COVID-19.
Find out more on the COTA (Council on the Ageing) website

Advice to home care service providers

Visit the NSW Department of Health website for new advice to home care service providers, as of 23 February 2021.

older man on mobile phone_horizontal landscape

Information for Aboriginal & Torres Strait Islander peoples

Everybody is at risk of contracting COVID-19 (coronavirus) so you need to protect yourself and others. Aboriginal and Torres Strait Islander peoples and people living in remote communities are at greater risk from COVID-19.  Find out more information and advice about protecting your community.

You can also subscribe to the latest advice on COVID-19 for Aboriginal and Torres Strait Islander communities.

These resources can be used to share information and help protect your community.

CAH_COVID_19_DL Brochure_Draft-V3_second page

Other information for people who may need support



The COVIDSafe app helps find close contacts of COVID-19 cases. The app helps state and territory health officials to quickly contact people who may have been exposed to COVID-19. 


Find out more about the COVIDSafe app


Coronavirus Australia App & Whatsapp Channel

Stay informed:

You can use the Australian Government Coronavirus app to:

  • stay up to date with the official information and advice
  • important health advice to help stop the spread and stay healthy
  • get a quick snapshot of the current official status within Australia
  • check your symptoms if you are concerned about yourself or someone else
  • find relevant contact information
  • access updated information from the Australian Government
  • receive push notifications of urgent information and updates

New COVID19 App


Information Helplines


Coronavirus Health Information Line

Call this Australian Government Department of Health phone line if you are seeking information on novel coronavirus.
The line operates 24 hours a day, seven days a week.

phone PHN blue icon1800 020 080


healthdirect helpline

Call this number to speak to a registered nurse about your health concerns.
The hotline is open 24 hours a day, 7 days a week.

phone PHN blue icon1800 022 222

Healthdirect coronavirus where to go for information and support infographic_12032020

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COVID-19 Vaccination rollout
for South Western Sydney

Testing options in 
SW Sydney

Mental Health Support

Close contact’ and ‘casual contact’
- the differences explained