COVID-19 (Coronavirus) - Information & Support
Information for people living in South Western Sydney
UPDATE: Get tested and isolate if you were at these locations! Go to NEW important advice here >
Get the facts and find out more about COVID-19 with the healthdirect 'Frequently Asked Questions' (FAQs) such as:
- Symptoms of COVID-19
- Do I need to isolate msyelf?
- What is 'social distancing and non-essential travel'?
- How do I avoid becoming infected?
- Seeing a doctor and getting tested
- Where can I get tested?
- What is telehealth? Can I use teleheath to talk to a GP?
- Can I go to my regular health clinic or hospital appointment?
You can also use the healthdirect Symptom Checker tool to guide you to the appropriate healthcare action.
Not sure if something you heard is fact or false?
Go to the World Health Organsiation's coronavirus (COVID-19) myth busters tool.
You can also find out information about COVID-19 with these helpful factsheets:
- Health condition factsheet – coronavirus disease (COVID-19) (Arabic, simplified Chinese, Vietnamese)
- Health condition factsheet – self isolation (Arabic, simplified Chinese, Vietnamese)
- Health condition factsheet – stopping the spread of COVID-19 (Arabic, simplified Chinese, Vietnamese)
Important facts and frequently asked questions (FAQs) about COVID-19 are available in multiple languages.
This includes English, Chinese – Simplified and Traditional – Arabic, Bahasa, Farsi, Korean, Thai and Vietnamese.
Settlement Council of Australia COVID-19 resources
- Tagalog; Arabic; Burmese; Assyrian; Korean; Thai; Tigrinya; Farsi; Karen; Nepalese; Italian; Simplified Chinese Mandarin; Swahili; Dari; Greek; Spanish; Vietnamese; Traditional Chinese; Hazaragi; Hakha Chin; Kurdish Kurmanji
- SBS COVID-19 resources in 63 languages
You can find trusted COVID-19 information for older Australians on the healthdirect website.
Coronavirus (COVID-19) information and support:
Dementia Australia have created some Dementia Help Sheets for COVID-19 for people living with dementia, their friends, families and carers to support them during the coronavirus (COVID-19) outbreak.
- Information & tips - for people living with dementia
- Information & tips - for carers, families & friends of people living with dementia
- Information & tips - for home care provide
Gathering safely - guidelines for seniors
There are no specific restrictions for people over 70 about self-isolating or staying home. You can choose when you go out, where you visit, and when to have visitors.
However, people over 70 are at greater risk of more severe symptoms if they are infected with COVID-19.
Living well in the COVID-19 pandemic
As restrictions are easing at different rates in NSW and Victoria, older Australians are reminded to take a risk-based approach to social outings. It is recommended that older Australians consider their own risk factors, along with the number of COVID-19 cases in their area, and assess what activities are important to them and how much risk those activities carry. Resources are available to support these decisions, including a Living Well in the COVID-19 Pandemic document, along with a COVID-19 Action Plan that can help you manage risks as you move about.
Information for older people & carers
Staff and visitors who have travelled overseas or who have had contact with a confirmed case must not attend the facility for 14 days from the time they returned from overseas or last had contact with a case.
Rules on wearing surgical masks in residential care facilities in NSW have relaxed.
As of 23 February 2021, staff and visitors are no longer required to wear a surgical mask in a residential care facility in NSW. Additionally, home care service providers are not required to wear a surgical mask during home visits.
No restrictions on number of visitors in a NSW aged care facility
As of 23 February 2021, there are no restrictions on the number of visitors a resident in an aged care facility in NSW can have each day or at any one time.
Industry code for visiting residential aged care homes during COVID-19
An Industry Code for Visiting Residential Aged Care Homes during COVID-19 has been released by aged care peak bodies and consumer advocacy organisations. The Code creates a nationally consistent approach that ensures residents can receive visitors while minimising the risk of spreading COVID-19.
Find out more on the COTA (Council on the Ageing) website
Advice to home care service providers
Everybody is at risk of contracting COVID-19 (coronavirus) so you need to protect yourself and others. Aboriginal and Torres Strait Islander peoples and people living in remote communities are at greater risk from COVID-19. Find out more information and advice about protecting your community.
You can also subscribe to the latest advice on COVID-19 for Aboriginal and Torres Strait Islander communities.
These resources can be used to share information and help protect your community.
- Protect your community- poster
- Protect community & Elders to stop the spread - poster
- Stay connected to keep our mob healthy - poster
- Keep our community healthy: stop the spread of COVID-19 - brochure
- Sorry business and coronavirus - flyer
Other information for people who may need support
COVID resources for children and schools
- NDIS - information and support about coronavirus
- COVID-19 advice for people on immune-suppressing medications from the Australian Rheumatology Association
- COVID-19 resources - Women’s Safety NSW
- Download the COVIDSafe app from the Apple App Store or Google Play
- COVIDSafe app is the only contact trace app approved by the Australian Government.
- Privacy and COVIDSafe app information use during the pandemic
Coronavirus Australia App & Whatsapp Channel
- download the “Coronavirus Australia” government app in the Apple App Store or Google Play
- join the WhatsApp channel on iOS or Android.
You can use the Australian Government Coronavirus app to:
- stay up to date with the official information and advice
- important health advice to help stop the spread and stay healthy
- get a quick snapshot of the current official status within Australia
- check your symptoms if you are concerned about yourself or someone else
- find relevant contact information
- access updated information from the Australian Government
- receive push notifications of urgent information and updates
Coronavirus Health Information Line
Call this Australian Government Department of Health phone line if you are seeking information on novel coronavirus.
The line operates 24 hours a day, seven days a week.
Call this number to speak to a registered nurse about your health concerns.
The hotline is open 24 hours a day, 7 days a week.