Quality Improvement in Primary Care

 

Digital information can transform the quality and sustainability of health and care. Used effectively, it can help save lives, improve health and wellbeing and support a sustainable health system that delivers safe, high quality and effective health services for all Australians.1

Improvement in general practice data can involve examining practice structures, systems and clinical care. This data can be gathered from patient or staff feedback, an audit of clinical databases, or the analysis of near misses and mistakes.

SWSPHN plays a role in supporting QI in general practice with strategies to embed QI systems, improve data quality, analyse the practices data and identify areas for improvement, assist with goal setting and improvement activities, provide with progress reports and feedback. Ultimately, quality improvement activities will lead to improved clinical care and outcomes in general practice.

 

What is the QIPC program?

The QI model

PHN’s ‘Quality Improvement in Primary Care’ (QIPC) program is built on years of SWSPHN collaborating with general practices to improve and maintain practice processes to meet regulated standards. See our previous projects: 5As Program.

The QIPC program aims to improve the quality and efficiency of patient care through practice-based data extraction and decision support tools that SWSPHN provides free to practices with compatible software.

The model is made of 3 tiers that indicate the level of engagement in quality improvement that practices are involved. The bottom-up model represents increased engagement and resources available to practices as they move into higher tiers.

What are the benefits of participation?

Many benefits are attributed to a practices participation. These include:

  • 40 Category 1 RACGP & ACRRM points and for General Practitioners participating in Tier 3
  • Enhance data management to meet accreditation standards
  • Improve patient care while identifying potential business revenue
  • Establishing sustainable systems and processes for the practice
  • Links to referral pathways

Who is eligible?

All practices in South Western Sydney are eligible to participate if they meet the following requirements:

  • Clinical software system in use:
    • Medical Director
    • Best Practice
    • Zedmed
    • Genie

CATPlus, is a unique suite of tools provided by SWSPHN to participating practices which analyses and reports on clinical information from your practice's software system. It translates data into real statistical and graphical information that is easy to understand and action. This allows practitioners to assess and improve both the quality and completeness of patient information. This benefits the practice by assisting with accreditation, supporting patient care and identifying business potential.

CATPlus allows your practice to contribute de-identifeid practice data that will inform population health analysis to develop an understanding of the health needs of South Western Sydney. Your practice data is then used to aggregate automatic reports for your practice to compare with other practices within the South Western Sydney region and the RACGP standards. 

This process is governed by SWSPH policies which can be found here: 

For more information about the software we provide please visit: http://help.pencs.com.au/

Contact your SWSPHN Practice Support Officer for CATPlus installation on (02) 4632 3000.

 

The QI team

 

Alessandro Luongo 
 
  Barsoum Girgis   Lisa Blampey 
alex   Bas   Lisa


Position:
Clinical Quality Improvement Coordinator

  Position:
Quality Improvement Officer 
 

Position:
Quality Improvement Officer

Education:
B. Science (Nutrition) (Hons)

B. Applied Science (Exercise & Sport Science)

 

Education:
B. Pharmacy 

 

Education:
BSc Child Health Studies, from University of Plymouth UK.

Role:
QIPC Program Coordinator

 

Role:
Overlook QIPC Tier 3 practices  

 

Role:
Overlook QIPC Tier 3 practices  


Success stories

Dr Pallewatta, Liverpool

“The QI program from PHN has immensely helped me to improve my data quality and patient management especially in regard to diabetes. I myself have learned a lot and greatly advise other practices to join this program”.  

Dr Indran Rajendra, Bundanoon

“The focus of the QIPC program is data cleansing, which I am a big advocate for. I believe once in the right frame of mind, improving database quality and completeness easily integrates into the daily use of your medical software. Once improved, the database becomes a jewel in your crown resulting in better health and financial outcomes for the practice. As this program has strong focus towards attaining clean data I can only highly recommend all practices, if eligible, to also participate”

Mary, Practice Nurse, Bossley Park

“One of the key benefits of this program is the unique software PHN provides. Topbar in particular is a favourite of mine. It prompts us to enter all missing information which helps with quality improvement within the Practice. In turn it helps me to get to know my patients more on a clinical level”

 

 

1Australian Digital Health Agency - Australia's National Digital Health strategy